FAQ

What are AYP’s health requirements?
AYP requires your dog to be up to date with Rabies, DHPP and Bordatella Vaccines, as well as proof of a negative fecal exam. We also strongly encourage and recommend dogs be vaccinated against Canine Influenza, make sure to speak to your vet about the reality of Canine Flu.

Can AYP administer my dog’s medication?
We would be happy to administer medications as needed, we charge a small fee of $3 per day. We ask that you provide any pill pockets, cheese or treats need to pill your dog. Medication should be clearly labeled and it’s original packaging from the Vet.

Can I tour the Facility?
Yes! If you’d like to see the training center you can stop by anytime, no appointment needed. However, if you’d like to tour our daycare and boarding areas its important you call ahead and make an appointment. We take the well being of the dogs in our care seriously and, despite what people think, its stressful having strangers trek through your resting area all day long when you’re just trying to relax! That’s why we require you to schedule a tour of our boarding areas, especially, so we can have you come at a time that minimizes the stress of the animals in our care. Health and happiness of our dogs comes first! 

What is the check in & check out time for day school or board and train?
You may drop off for school between 8am and 9am. Boarding reservations have custom drop off times that are determined at the time of reservation.

What is the difference between Daycare and Day School?
Daycare and daycamp are very similar with one big difference – training! Dogs in our day school program along with a day of play and walks, receive one hour of training towards your designated goals with a certified trainer.

Will my dog eat lunch during dayschool?
Dogs at AYP for Day school will eat treats/kibble throughout their training lessons. If your dog is on a special diet you can bring a ziplock bag of your dog’s kibble or treats to be used for training. Otherwise, we use our “house kibble,” FROMM Adult Gold for the training of all dogs in Day school.

What is the ideal age to start training?
As soon as you get your dog! The earlier you start training, the better off you are in preventing any problem behaviors from starting. No dog is too old to start training either- so whether a brand new 8-week-old puppy or an older rescue, start training within a week of getting them. You can also have a private lesson before you get your dog where a trainer can teach you about potty training and setting up the home for your new dog.

My dog isn’t spayed or neutered – Can it still play with all the dogs?
Both intact male and female dogs are welcome to play with the rest of the pack up until 7 months. After 7 months, we can no longer accept unspayed females into our playgroups if they’re in season. This is for the safety of all dogs, but most importantly the female that is susceptible to pregnancy during this time. All unaltered dogs will be charged a $4 intact fee after the age of 7 months. Intact males need to be rotated often, and a lot of times will cause challenges with other intact males.

Why is my dog SO tired after day school / boarding?
Working AND playing is exhausting! Dogs have a full day of activity, that they may not be used to on a regular basis, once they get home to the quiet and comforts of home, you can expect a snoozing pooch.

Why is my dog SO thirsty after days chool?
Some dogs are too distracted and stimulated during the day to drink water when it’s offered. We could offer it to them several times throughout the day and they will simply refuse to drink it! They’d rather be playing with friend or engage in training. Because we’re climate controlled indoors they’re not hot enough to need water. It’s not unusual that a dog might get home and finally realize after a long day “I’m actually really thirsty! I didn’t realize I was this thirsty!” Don’t worry, your dog has several points throughout the day when he’s offered water. We can provide it, but we can’t force them to drink! 

Can my dog get sick or hurt while staying at AYP?
Much like sending your kids to daycare or preschool, there is always a chance of catching a dog cold or getting a few nicks and scratches while wrestling with their friends. We do our very best to minimize the chances of this happening, but we appreciate your understanding that sometimes, life happens and dogs will be dogs.

Does my dog need to be on leash when arriving at AYP?
Yes! For the safety all our doggies guests, dogs must be on leash when brought into AYP.

What should I bring with my dog when he comes to AYP for boarding?
Applause Your Paws provides all the beds, blankets, bowls and toys. Please bring only your dog, their leash, collar/harness and food. Bully Sticks or other fully edible chews (please no rawhides) are encouraged and will be given to your dog during rest times. We have an awesome Chew Bar in our retail area for your convenience.

Please be advised that while we try to do our best to return any unfinished chews that this is not always the case for a variety of reasons – sanitation, misplacement while being chewed & kicked out of a kennel, etc.

What if my dog becomes ill or requires medical attention during their stay?
One of our staff will get in touch with you immediately, to go over what the next steps should be. We ask all owners to complete a Veterinary Release form, should your dog need emergency medical attention, that form gives us & the vet permission to treat your dog as needed (at owners expense).

I just purchased classes online: What’s next?
Awesome! If you haven’t done so already please create your Profile by clicking HERE. If it is within office hours then one of our Canine Coordinators will be reaching out to you shortly to get you on the schedule. You may also give us a call at 786-529-7833, or email us at training@applauseyourpaws.com so that we can coordinate your schedule.

What’s your refund policy?
We are committed to making sure you are happy with our services and that you receive the help you came for. Is the trainer you’re matched with not your cup of tea? We’re happy to switch out trainers for you to ensure you love your trainer — that’s why we have a large team of qualified professionals! You are also welcome, at any point, to switch service types if another one will suit your needs better. Unused services can be added as credits to your account, which never expire. We’ll always honor credit owed to you, whether you use them for other services or products from our retail store. 

If at any point during training you are unable to continue training, we will refund you for services not yet rendered. With this refund you will be charged at Applause Your Paws’ rate for single sessions, if purchased at a package deal. Credit card processing fees will also be automatically deducted from the refund total.

Alternatively, any credit can be fully gifted to a family or friend, donated to training services for rescue dogs with Magic City K9, left on your account for later use, or used towards retail items.

 

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